Terms and Conditions for Landscaping Wallington Services

These Terms and Conditions set out the basis on which we provide landscaping Wallington services to domestic and commercial customers. By booking any service with us, you agree to these terms in full. Please read them carefully before confirming a project, as they explain how bookings are made, how payments are handled, when cancellations may apply, and the limits of our responsibility. These terms are designed to be fair, transparent, and consistent with standard UK service expectations.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider delivering the landscaping work, while “you” and “the customer” mean the person or organisation requesting the service. Our services may include garden design support, planting, turfing, hard landscaping, wall building, fencing, paving, driveway-related groundwork, and related outdoor improvements. The exact scope will depend on the written quotation and agreed specification.

Nothing in these terms affects your statutory rights under UK law. If any term is found to be invalid or unenforceable, the remaining terms will continue in full force. We may update these terms from time to time, and the version that applies will generally be the one in force at the time of booking, unless a different version is expressly stated in your quotation or contract.

1. Booking process

All bookings for landscaping services in Wallington begin with an enquiry and a discussion of the proposed work. We may request photographs, measurements, site details, access information, and any relevant preferences before providing a quotation. A quotation may be based on a site visit, remote assessment, drawings, or a combination of these. Quotations are generally valid for a limited period, which will be stated where applicable.

To secure a booking, you may need to accept the quotation in writing, pay a deposit if requested, and confirm a suitable start date. A booking is only considered confirmed once we have acknowledged acceptance and, where required, received the agreed deposit or initial payment. We reserve the right to decline a booking where the site is unsuitable, access is restricted, planning permission is unresolved, or the proposed work is outside our scope.

Any description of works, timings, or materials provided before confirmation is indicative only unless expressly stated as fixed. Landscaping projects often depend on weather, ground conditions, supplier availability, and site readiness. For this reason, start dates and completion dates are estimates unless we agree otherwise in writing. You are responsible for ensuring that the site is accessible and prepared for work on the agreed date.

Where the project requires materials, plant, machinery, or subcontracted services, these may be included in the quotation or charged separately depending on the agreement. If the specification changes after booking, we may revise the price and timetable to reflect the updated requirements. Any substantial change must be agreed in writing before the revised work begins.

2. Prices and payments

Our prices will normally be set out in a written quotation or invoice. Unless expressly stated, quotations do not include unforeseen additional work, specialist access equipment, major waste removal beyond the agreed allowance, or costs caused by hidden defects. Prices may be quoted as a fixed fee, a day rate, a staged payment schedule, or a combination of these depending on the project.

Deposits, where requested, are used to reserve materials, labour, and time. Deposits are typically non-refundable except where cancellation rights apply under these terms or where we are unable to proceed due to our own breach. Stage payments may be required for larger landscaping projects, especially where materials are ordered in advance or work is delivered over several phases. Payment milestones will usually be tied to practical stages of completion.

Unless otherwise agreed in writing, invoices are payable within the period stated on the invoice. We may suspend work, withhold delivery of materials, or delay completion where payment is overdue. Interest and recovery costs may be charged on late sums in accordance with applicable law. You are responsible for paying all agreed amounts in full without deduction, unless we confirm a lawful set-off or reduction in writing.

3. Cancellations and rescheduling

You may request to cancel or reschedule a booking by giving notice in writing. If you cancel after we have reserved labour, ordered materials, or incurred preparation costs, we may retain part or all of any deposit to cover our losses and administration time. The amount retained will be reasonable and proportionate to the cost we have already incurred.

Where work is due to start imminently, short-notice cancellations may result in cancellation charges, especially if a team, machinery, or delivery slot has been allocated specifically for your project. If access is not available on the agreed date, or if the site is not ready to receive the service, this may be treated as a customer cancellation or postponement. We may charge for wasted attendance and any resulting costs.

We may also reschedule work for reasons outside our control, including severe weather, supplier delays, unsafe site conditions, utility issues, or emergencies. If we need to rearrange, we will aim to offer a new date within a reasonable timeframe. We will not be liable for delay caused by events beyond our reasonable control, provided we take reasonable steps to minimise disruption.

4. Customer responsibilities

You must give accurate information about the property, the site conditions, boundaries, underground services, existing structures, and any known hazards. If you know of pipes, cables, drains, weak retaining features, invasive vegetation, asbestos-containing materials, or unstable ground, you must tell us before work begins. We rely on the information you provide when preparing a quotation and planning the project.

You are responsible for obtaining any necessary permissions, consents, or approvals that are your legal responsibility, including landlord approval, leasehold consent, planning permission, or building control requirements where relevant. If the work depends on permission from a third party, you must ensure that permission is in place before the agreed start date. We are not responsible for losses caused by your failure to obtain required approvals.

You must also ensure that pets, children, valuables, and fragile items are kept away from the work area. We may ask you to remove furniture, planters, ornaments, or vehicles before we begin. If access is delayed or made unsafe by the customer’s failure to prepare the site, this may affect the schedule and may lead to additional charges.

5. Materials, quality, and variations

We aim to use materials that are suitable for the agreed landscaping works and consistent with the specification. Natural materials such as timber, stone, turf, gravel, and plants may vary in colour, grain, texture, size, and appearance. These natural variations are not defects. Seasonal availability may also affect plant sizes, species, and delivery times.

Where a substitution is necessary, for example due to supply issues or discontinued products, we will use a comparable alternative where reasonably possible. Any substantial change affecting appearance, performance, or price should be approved by you before it is used. If you request a variation to the agreed specification, we may adjust the price, programme, and completion date accordingly.

We will carry out the services with reasonable care and skill, using competent labour and suitable materials. However, landscaping work may settle or change over time due to weather, drainage, usage, and natural ground movement. Unless expressly guaranteed in writing, minor shrinkage, settlement, planting adjustment, or seasonal change will not be treated as a defect if it falls within normal expectations for the type of work carried out.

6. Liability and limitations

We accept responsibility for direct loss or damage caused by our negligence, failure to use reasonable care and skill, or breach of contract, subject to these terms and any limits permitted by law. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

We are not responsible for indirect or consequential losses, including loss of use, loss of profit, loss of enjoyment, business interruption, or any damage caused by circumstances outside our control. We are also not liable for pre-existing defects, hidden ground conditions, defective drainage, undisclosed utilities, or structural issues that were not visible or reasonably discoverable before work began.

Where we are working around existing structures, paving, fencing, walls, or planting, there may be some risk of disturbance or minor cosmetic marking despite reasonable care. We will take precautions, but you acknowledge that older features may be fragile or unstable. Our liability for any claim arising from a project will be limited to the amount paid for the specific service giving rise to the claim, except where law requires otherwise.

7. Waste management and regulations

All waste generated during landscaping work must be managed in accordance with applicable UK waste laws, including the duty of care for waste transfer and lawful disposal. We will normally remove agreed waste from site and dispose of it responsibly through appropriate channels. If waste removal is not included in the quotation, you are responsible for arranging disposal unless we agree otherwise in writing.

You must not ask us to dispose of prohibited, hazardous, or unlabelled materials unless this has been expressly agreed and lawfully arranged. This includes items such as asbestos, chemical containers, contaminated soil, clinical waste, or other regulated materials. If such materials are discovered unexpectedly, work may be paused while safe and lawful arrangements are made. Additional charges may apply where specialist handling or licensed disposal is required.

Where skip hire, grab collection, or waste transfer notes are necessary, these may be arranged by us or by you depending on the project structure. Ownership of waste transfers to the licensed carrier once collected in accordance with applicable law. You agree not to instruct us to breach any waste regulation, and we reserve the right to stop work if continuing would require unlawful disposal or unsafe handling.

8. Complaints, defects, and warranty

If you believe there is a problem with the work, you should notify us within a reasonable time after discovery and allow us an opportunity to inspect the issue. We may ask for photographs, access to the site, and a description of the concern. Where a defect is confirmed and is due to our workmanship, we will usually offer to repair, remedy, or replace the affected part of the service within a reasonable time.

Any warranty or guarantee that we provide will be limited to the scope and duration stated in writing. It will not cover damage caused by misuse, neglect, lack of maintenance, adverse weather, pest activity, third-party interference, or alterations made by others after completion. Routine aftercare, watering, trimming, cleaning, and maintenance remain the customer’s responsibility unless agreed otherwise.

If a dispute cannot be resolved informally, both parties should act reasonably and attempt to settle the matter promptly. Nothing in this section prevents either party from seeking legal advice or using formal dispute resolution procedures where appropriate. We encourage customers to raise concerns early so that issues can be addressed efficiently.

9. Governing law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless applicable consumer law or mandatory legal rules require otherwise. If you are a consumer, you may also have rights under relevant consumer protection legislation that cannot be waived by contract.

For businesses and other non-consumer customers, any terms implied by statute or common law may be excluded to the fullest extent permitted. If a project is commissioned on behalf of a company, landlord, estate, or managing agent, the person placing the order confirms that they have authority to do so and that these terms bind the relevant client entity.

10. General provisions

We may transfer our rights and obligations under these terms to another suitably qualified provider where necessary to complete the services, provided this does not reduce your rights. You may not transfer your rights without our prior written consent. No person other than the parties to the contract has any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated.

If we do not enforce a right or remedy immediately, this does not mean we waive that right or remedy. A waiver will only be effective if stated in writing. These terms, together with the quotation, accepted specification, and any written variations, form the entire agreement between us for the relevant service. Any promise not recorded in writing should not be relied upon unless legally required.

By proceeding with a booking for Wallington landscaping services, you confirm that you have read, understood, and accepted these terms. They are intended to provide clear expectations for both parties and to support a professional, lawful, and well-managed service from start to finish.